Today was coming through "Fast Tag" toll lanes on Hyderabad to Bengaluru Highway, and was finding the fast tag lane slower than the cash lanes.
This shows why ideas in Bharat are received with cynicism.
The reason here was four-fold:
1) Non-fast tag vehicles were being allowed in the Fast Tag lanes: what's the point of promoting Fast Tag (which carries a device cost btw) when you are not going to give them an incentive.
2) A person has to show his bar code gun to the car Fast tag sticker: Why not have seamless detection. If the technology adopted is weak, know that the idea will be used as an example of weak, patchy implementation.
3) The fast tag lanes are at the extreme corners: This means they are also occupied by big trucks.
4) No feedback mechanism: The government does not keep a ready feedback mechanism even for those who adopt Fast tag. In this case, if they simply would keep a toll free number or email id inviting feedback, citizens like me and others inconvenienced would have a direct means to provide suggestions
I'm not bringing out the issues I faced ordering the fast tag itself. Citizens understand and are willing to tolerate one time or initial glitches.
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